Frequently Asked Questions

 

What's the difference between the Wild Ruby iOS app and the Wild Ruby web app?

Both the Wild Ruby iOS and web app offer a safe and secure way to win real money online. Both use the b spot platform.

The iOS app can only be used on Apple devices. The web app can be used on Apple and Android devices, as well as desktop computers. The web app can be installed on your device just like the iOS app. The Wild Ruby web app is updated more frequently - check it out through the Wild Ruby web page to see the latest games, promotions and features.

 

Who is b spot?

b spot is a mobile games community that lets you legally wager and win real cash in the US. We have partnered with them to create and manage this app.

Headquartered in Los Angeles, b spot is authorized to conduct online horse wagering by state licenses and the federal Interstate Horseracing Act.

 

Who is Cashed Limited?

Cashed Limited is a software development company based in Christchurch, New Zealand. Cashed created the Wild Ruby app and the spinner games that reveal your winnings.

 

I never received a confirmation email. What should I do?

Firstly, check your spam folder to see if the email is there. Look for a message from our partner b spot. For your safety, your email must be verified within 72 hours. To get your confirmation email resent, email or phone b spot's customer service team.

What makes Wild Ruby legal?

b spot uses the results of live horse races to determine winnings. b spot holds licences to conduct online horse wagering in each of the available states. For more information, see here.

 

What makes Wild Ruby secure?

b spot stores your money in a custodial account in a FDIC insured member bank.

SSL encryption protects your sensitive financial information and login credentials.

 

I tried to sign in but it says my email was taken. What should I do?

Do you already have a b spot account? If so, you can use the same login information for Wild Ruby. Otherwise, use the Forgot Password link to reset your password. If you continue to have issues creating an account, please contact b spot customer services.

 

How old do I have to be to play Wild Ruby?

You must be 21 or over to play Wild Ruby.

 

Why do I need to create an account to play?

b spot's gambling licenses requires them to confirm your name, age and location before we can allow you to play for real money.

 

Why do I need to confirm my email address?

Legally, we need a verified way to contact you about your account details.

 

Why does Wild Ruby ask for my location?

We need to confirm your location to comply with regulations. You can not play without accepting this request.

Wild Ruby is only available to residents of 17 US states, and you must be present in one of those states at the time of wagering.

 

Which states is Wild Ruby available in?

Wild Ruby is currently available to residents of Alabama, California, Colorado, Delaware, Florida, Kansas, Montana, North Dakota, New Hampshire, New York, Ohio, Oklahoma, Oregon, Rhode Island, Vermont, Wisconsin and Wyoming. We're adding new states all the time, so keep checking back in to see if we've become available in your state.

 

What devices can I play Wild Ruby on?

You can play Wild Ruby on desktop computers including Windows, macOS and Linux, and all iOS and Android mobile devices.

 

Can I install Wild Ruby on my device?

Yes you can!

On Android devices, a prompt will allow you to install Wild Ruby to your home screen.

On iOS you can open Safari's "Share" menu by tapping the icon at the bottom of the screen, and then selecting "Add to Home Screen". You may have to scroll the menu sideways to see the "Add to Home Screen" option.

On desktop computers, Chrome users can open the browser's menu and select "Install Wild Ruby".

 

Can I try Wild Ruby without betting money?

Yes! Click the "Help" button then select "Demo" to play in demo mode. When you're ready to bet, click "Play for Real". If you haven't received ADW approval yet, games will automatically open in demo mode.

 

What does ADW stand for?

Advance Deposit Wagering. ADW is a form of gambling on horse races where accounts are funded before wagers can be placed.

 

It says my ADW is pending. How long do I need to wait? How do I get it approved?

This probably means b spot needs to confirm something with you manually before you can be approved. Please contact their customer services team for assistance.

 

How do I win money?

After purchasing a wager pack, bet and play our range of games to find out how much you've won.

 

Is it easy to cash out my winnings?

To make a withdrawal simply contact b spot customer services.

 

How long do I have to wait until my wager pack will be ready?

At most times, wager packs will be ready in a few minutes. However sometimes waits will be longer due to fewer races taking place. Your winnings are determined by horse races when the wager pack is purchased, you then reveal the results through game play.